CHEF SERVICES

Demi Chef De partie: To assist the Chef de Partie in providing an effective service in all food outlets for external and internal customers.

Commis chef: To assist the Chef de Partie in providing an effective service in all food outlets for external and internal customers.

Breakfast Chef: To Supervise all phases of breakfast food production. Carry full responsibility for food quality and service from the breakfast area. This should be accomplished through training of department associates who operate in compliance with company standards of quality and portion control.

House Keeping

The most important qualities for this important work are experience, good English, smart presentation and a good attitude. We ensure these qualities are in all our room attendants and maintaining cleanliness on all areas of the Room, including Toilet cleaning, Changing bed sheets in the bed with the new linen, and providing coffee, milk, sugar and biscuit sachets to the guests. This includes dusting, polishing, vacuum cleaning and sweeping as appropriate.

Banqueting

Our Banqueting team members are professionally trained in setting up the event, carrying trays and cleaning up at the event conclusion. All our banqueting staffs are well presented and have very good communication skills. Moreover we always ensure all our team members are courteous and attentive to guest during a function.

Kitchen Assistant

Our Kitchen Porter teams are led by an experienced supervisor. The team will ensure lunchtime or evening services run smoothly by keeping you supplied with clean pots, pans, plates and utensils.

Our teams are all trained to also conduct ancillary tasks including –Taking out the rubbish

• Cleaning rubbish areas
• Filling sanitizer dispensers
• Scrubbing the floors
• Stocking blue roll dispensers
• Deep cleaning of kitchen equipment
• Cleaning kitchen bins and mop buckets

Receptionist

Receptionists need to have an ear to the ground and be aware of everything that's going in an organisation, from knowing which important meetings will be taking place to co- ordinating deliveries and organising travel arrangements for staff. You'll also often be the first person that employees and potential clients see, so you're always representing the hotel.

A receptionist's daily tasks will involve:

• Meeting and greeting clients
• Booking meetings
• Arranging couriers
• Keeping the reception area tidy
• Answering and forwarding phone calls
• Screening phone calls
• Sorting and distributing post

Spa Assistant

Job purpose

The Spa assistant works closely to the spa Manager and is mainly responsible for providing administrative support in performing daily activities with a spa centre. Depending on the size and type of the spa they work in, spa assistants might be required to perform other kind of duties too. These include providing a variety of services designed to relax and rejuvenate customers.

Main responsibilities

• Assist and support Spa staff and management in daily activities
• Greet and attend guests
• Answer telephone and make appointments for guests
• Provide high quality customer services to Spa guests
• Provide relevant information about spa facilities and available services
• Respond to guests inquires and concerns
• Solve guests complaints and misunderstandings
• Assist and collaborate with front desk staff in providing excellent services to guests
• Communicate and collaborate with other departments within the spa
• Handle and maintain equipment and tools in proper spa settings
• Ensure maintenance within the spa centre
• Maintain spa premises neat and a good working environment
• Establish and maintain good relationships with spa staff and guests
• Ensure client's safety, comfort and well-being
• Ensure compliance with local and federal health and safety policies, standards and regulations
• Record and monitor all sales, costs, payroll and profits within the spa
• Participate at marketing and promotion activities
• Take inventory, order and maintain spa equipment, tools and other necessary instruments
• Perform other duties as requested by the spa manager

Required skills

• Excellent oral and written communication skills
• Interpersonal competences
• Highly organized and good planner
• Focused and attention to details
• Efficient in time management
• Self-motivated
• Dynamic and enthusiastic
• Driven
• Team worker
• Multi-tasking
• Stress management
• Able to work under pressure
• People oriented
• Active listener
• Critical and rational thinking
• Problem solver and oral comprehension
• Excellent customer service
• Telephone manner
• Computer literate

Waiter/Waitress

The main duties would include: greeting customers as they arrive and showing them to their table, handing out menus and taking orders for food and drink, serving food and drinks, dealing with bill payments, ensuring tables are clean and tidy.